How can I view a property?
- Properties are available for inspection on request. Complete the ‘Request a inspection’ form on our website and one of our friendly team members will be in contact to book a time.
How do I apply for a property?
- Once you have decided on a property complete the application form on our website, when we have received the completed form our team will review and start the process, we will keep you informed every step of the way.
What is a residential tenancy agreement?
- A residential tenancy agreement is a legal contract in which a person grants another person a legal right to occupy a premises for the purpose of residence.
What happens when my lease expires?
- The expiry date of your lease can be found in your residential tenancy agreement. If this date passes, your lease becomes a ‘continuing agreement’. The ensures that all parties are bound by the original lease terms. Generally you will receive a lease renewal prior to the lease expiring. If at the end of a lease the landlord does not wish to renew the lease you will given advance notice as per the details set in your rental agreement.
What happens if I need to leave the property before the lease expires?
- If this happens, you are responsible for all reasonable expenses incurred by the owner or agent to locate a replacement tenant. You will also need to continue paying rent until a new tenant is located and enters a new lease agreement. You can help with finding a new tenant but the potential new tenant will still be subject the normal approval process.
What do I do if the property needs repairs or maintenance?
- You are required to advise the agent of all requests for maintenance or repairs. There is a form for this on the website. Do not attempt to repair things yourself. If emergency repairs are required (when the occupiers health and safety or the property itself is threatened) you should urgently contact the agent to allow them the opportunity to arrange for repairs in a timely manner.
What do I do if I am temporarily unable to pay my rent?
- You must contact our team as quickly as possible if there will be a problem paying your rent. Communication is essential in this circumstance.
How can I ensure I get my bond refunded?
- Ensure your rent payments are kept up to date.
- Ensure the property is cleaned and in good order as per the original entry condition report you were given at the commencement of your tenancy
- Ensure all other expenses have been paid in full (such as water expenses, and damages)
- Ensure all keys and remote controls and other items belonging to the property have been left at the home, or returned within the time frame specified
- When all the above has been met you will be refunded your bond